Passive Voice Biometrics
Passive Voice Biometric Authentication
Real-time passive voice biometrics allows callers into your contact centre to authenticate through natural conversation within first few seconds of a call with your contact centre consultants/agents. This means fewer frustrating questions and a shorter time to service your customer.
Voice Biometrics is a third factor authentication methodology and perfectly suited for use in remote channels e.g. within contact centres.
- Optimise average handle time and drive operational efficiency
- Improve customer satisfaction and convenience
Enhance security and mitigate against fraud
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