Passive Voice Biometrics

VOICE BIOMETRICS SOLUTIONS

Passive Voice Biometrics

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Passive Voice Biometric Authentication

Real-time passive voice biometrics allows callers into your contact centre to authenticate through natural conversation within first few seconds of a call with your contact centre consultants/agents. This means fewer frustrating questions and a shorter time to service your customer.

Voice Biometrics is a third factor authentication methodology and perfectly suited for use in remote channels e.g. within contact centres.

  • Optimise average handle time and drive operational efficiency
  • Improve customer satisfaction and convenience

Enhance security and mitigate against fraud

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