Call center fraud increased by 113 percent last year, says voice authentication solutions provider Pindrop. The number comes from the latest edition of Pindrop Labs’ annual Call Center Fraud Report, an analysis of data collected through the company’s Phoneprinting platform, which the company says processed half a billion calls last year.
According to Pindrop, the fraud rate in 2015 was one in 2,000 calls, while last year it reached one in 937 calls. Breaking down the data, Pindrop says that banks saw a relatively low rate of increase in fraud, with 2016 having seen a 61 percent increase over 2015; meanwhile, life insurance companies saw a substantial leap of 151 percent. Read more>