HSBC Launches Voice ID Biometric Authentication System for US Customers

HSBC Launches Voice ID Biometric Authentication System for US Customers

 HSBC has enabled voice-based authentication for customers in the US. Called Voice ID, the system uses voice biometrics for authentication, with a given customer needing only to repeat a passphrase to confirm their identity.

In a statement announcing the system, HSBC US Head of Direct Channels LuAnne Kingston emphasized the superiority of this kind of biometric authentication over security based on passwords and security questions, which are “a common consumer frustration, both from a convenience and security standpoint.” Read more>