Voice Authentication: Customer Satisfaction Meets Increased ROI

Voice Authentication: Customer Satisfaction Meets Increased ROI

The emergence of cutting-edge solutions grounded in voice biometrics is changing the equation for customers and financial institutions alike, according to customer experience experts at NICE, a provider of software solutions. A number of major banks such as Citi and HSBC have already instituted voice biometric options in some markets, and voice authentication is projected to become the industry standard by 2020. Read more