UK telecoms company TalkTalk rolls out voice biometrics technology from Nuance

UK telecoms company TalkTalk rolls out voice biometrics technology from Nuance

 TalkTalk has selected voice biometrics technology by Nuance Communications to improve the customer experience in its automated phone system.

The biometric authentication solution is being integrated with TalkTalk’s interactive voice response (IVR) system, which uses Nuance’s natural language understanding (NLU) technology to allow customers to speak naturally instead of navigating through a phone menu. TalkTalk customers can now use the sound of their voice to securely confirm their identity when calling in for service.

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