Voice biometrics redefines SA security

Voice biometrics redefines SA security

Voice biometrics is being adopted globally by companies, especially those with large contact centre operations, because it offers faster, improved authentication, a better customer experience and a reduction in fraud.

So says Tim Frost, TransUnion’s vice-president for product management and development, who notes as the business realm continues to digitise, fraud, ID theft and information security concerns grow, and strong authentication becomes a critical issue. Read more