OneVault News

How Voice First Businesses Are Making Sure Your Home Devices Are Secure

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September 7th, 2017

What are the most recent developments in the field of voice security as of 2017? originally appeared on Quorathe place to gain and share knowledge, empowering people to learn from others and better understand the world.

Answer by Vijay Balasubramaniyan, Co-Founder, CEO, & CTO of Pindrop, on Quora:

There have been many interesting developments in the field of voice security this year. One is the availability of secured voice-activated IoT devices. At the beginning of this year, there were several news stories about accidents involving Amazon Echo and Google Home that raised security concerns. While the current solutions are still not optimal, good progress has been made towards making voice interactions more secure. One example is the integration of speaker recognition on Google Home devices. Read more…

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MEDIA RELEASE – SAFPS to launch shared imposter voice bank to tighten contact centre fraud detection

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September 7th, 2017

MEDIA RELEASE


FOR IMMEDIATE RELEASE  – SEPTEMBER  2017

 SAFPS to launch shared imposter voice bank to tighten contact centre fraud detection

 The South African Fraud Prevention Service (SAFPS) is launching a highly innovative shared imposter voicebank to enhance its current service offering to its clients, which serves to substantially reduce fraudulent transactions in South African contact centres. The initiative will be piloted with select participants before rolling out nationally.

SAFPS is partnering with South Africa’s leading voice biometric authentication solutions provider OneVault and regards this initiative as a significant step towards helping combat fraud within contact centres.

“Voice Biometrics is an authentication solution that is similar to a fingerprint in that it represents an individual’s biological construct and is therefore difficult to emulate,” says Paul Hutton, OneVault CEO.

Methods of authentication have evolved from an item owned (a driver’s licence), to something known (mother’s maiden name), to an individual’s physical makeup or biometric reference point (finger print) and is known as third factor authentication.

“Thus, with a combination of two or all factors – commonly known as multi-factor authentication –it’s more difficult to commit fraud.”

The explosion of online and digital transactions has increased the demand for remote security and, more specifically, remote authentication. Hutton says, “Voice authentication is as accurate as a finger print and eliminates the need for an individual to be physically present to conclude a secure transaction.”

By using voice biometrics to automatically cross-reference each call with the shared imposter voicebank, the agent will be alerted if there is match against the ‘watch list’ and a defined process can be followed. The solution is sophisticated enough that it will trigger liveness detection functionality when artificial voice production or voice manipulation is detected.

“In the case where a […]

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Banking on biometrics security at the workplace: 5 factors to consider

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September 6th, 2017

AS BUSINESSES undertake digital transformations, it becomes increasingly important to take steps to secure their data.

The propensity of a secure digital environment is largely being propelled by the rising demand for mobile and smart devices, cannibalising both enterprise and consumer markets. The need for enhanced security authentication leveraging on new technology tools offers significant advantages over traditional access controls.

Biometrics security is increasingly gaining interest as a key tool, and it is important for companies to know how best to harness its benefits. Read more…

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Reality Check: These 8 Technologies Are Transforming the Contact Center

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August 2nd, 2017

Contact Centers are some of the most technically sophisticated operations in the enterprise, putting to use more than 45 systems and applications. Companies are striving to understand customer needs, engage Millennial customers and employees, increase the use of self-service tools, improve service quality while reducing costs, simplify operating environments, and reduce fraud, and they’re looking to vendors for help. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation.
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Australian shoppers favour biometrics over security PIN

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August 1st, 2017

More than half of Australians would prefer to use fingerprints, voice or retina scans in place of PINs when making payments and 25% ready for artificial intelligence to do their shopping.

“Australian shoppers are at the forefront of the global evolution of commerce, providing a big opportunity to merchants and financial services providers to similarly lead their international counterparts in innovation. Over the past few years, we’ve seen developments that have significantly changed our payment experiences – from Visa payWave to wearables, such as smartwatches and even rings,” said Stephen Karpin, Group Country Manager for Visa in Australia, New Zealand & South Pacific. Read more…

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Samsung launches Bixby voice biometrics banking in South Korea

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July 31st, 2017

Samsung Galaxy S8 and S8 Plus users in South Korea can now leverage on the new Bixby artificial intelligence feature to conduct banking transactions through voice command. These banking activities include peer-to-peer transfers and checking of account balances.

A fingerprint or iris scan through Samsung Pass is required to authenticate a user’s banking activity. The voice biometric function is expected to eliminate the need for two-factor authentication, thus reducing the time taken for a banking transaction. Customers of Woori Bank, Shinhan Bank and KEB Hana Bank can utilize this new functionality. RFi Group data shows that ease of use is a key recommendation driver for a mobile banking app. Voice biometrics may hence be poised to simplify mobile banking transactions and hence improve ease of use. Read more…

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US consumers prefer biometric payments

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July 28th, 2017

A survey of people in the US has found that biometric payment options are increasingly seen as preferable to traditional methods such as cash.

In the survey by payments firm Viewpost, an overwhelming majority of respondents, 80 percent, are looking forward to future payment technologies and are in favor of tools like sensor fingerprinting, facial recognition, retinal scanning and voice control. Read more…

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Why Your Phone Will Be the Key to ATMs of the Future

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July 27th, 2017

In 2015, Citigroup Inc. began testing an ATM that would scan a customer’s iris and make four-digit access codes obsolete. Two years on, Citi has quietly shelved the project.

Among the reasons: the cost and complexity of collecting and managing millions of customers’ biometric data. A large database of biometric data is also particularly juicy target for hackers. Read more…

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How important is biometric verification for mobile payments?

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July 26th, 2017

The mass adoption of smartphones and consumers’ comfort with mobile technology is behind the steady growth in biometric technologies to support mobile payments. And according a few recent surveys, consumers are more than ready.

In a new survey from Viewpost, an electronic invoicing and payment company, 80 percent of the 1,000 U.S.-based consumers polled said they are in support of “futuristic” payments technologies and currencies including sensor fingerprinting, facial recognition, retinal scanning and voice control, as well as currencies like bitcoin. Read more…

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Five ways to unlock your smartphone conveniently

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July 25th, 2017

Punching a password or drawing a pattern are some of the commonly used methods used to unlock a smartphone. These are often time consuming and run the risk of a prying bystander finding out. There are various other convenient and secure ways in which you can unlock your smartphone. We take a look at some of them: Read more…

 

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