Blog

Reality Check: These 8 Technologies Are Transforming the Contact Center

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August 2nd, 2017

Contact Centers are some of the most technically sophisticated operations in the enterprise, putting to use more than 45 systems and applications. Companies are striving to understand customer needs, engage Millennial customers and employees, increase the use of self-service tools, improve service quality while reducing costs, simplify operating environments, and reduce fraud, and they’re looking to vendors for help. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation.
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Australian shoppers favour biometrics over security PIN

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August 1st, 2017

More than half of Australians would prefer to use fingerprints, voice or retina scans in place of PINs when making payments and 25% ready for artificial intelligence to do their shopping.

“Australian shoppers are at the forefront of the global evolution of commerce, providing a big opportunity to merchants and financial services providers to similarly lead their international counterparts in innovation. Over the past few years, we’ve seen developments that have significantly changed our payment experiences – from Visa payWave to wearables, such as smartwatches and even rings,” said Stephen Karpin, Group Country Manager for Visa in Australia, New Zealand & South Pacific. Read more…

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Samsung launches Bixby voice biometrics banking in South Korea

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July 31st, 2017

Samsung Galaxy S8 and S8 Plus users in South Korea can now leverage on the new Bixby artificial intelligence feature to conduct banking transactions through voice command. These banking activities include peer-to-peer transfers and checking of account balances.

A fingerprint or iris scan through Samsung Pass is required to authenticate a user’s banking activity. The voice biometric function is expected to eliminate the need for two-factor authentication, thus reducing the time taken for a banking transaction. Customers of Woori Bank, Shinhan Bank and KEB Hana Bank can utilize this new functionality. RFi Group data shows that ease of use is a key recommendation driver for a mobile banking app. Voice biometrics may hence be poised to simplify mobile banking transactions and hence improve ease of use. Read more…

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US consumers prefer biometric payments

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July 28th, 2017

A survey of people in the US has found that biometric payment options are increasingly seen as preferable to traditional methods such as cash.

In the survey by payments firm Viewpost, an overwhelming majority of respondents, 80 percent, are looking forward to future payment technologies and are in favor of tools like sensor fingerprinting, facial recognition, retinal scanning and voice control. Read more…

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Why Your Phone Will Be the Key to ATMs of the Future

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July 27th, 2017

In 2015, Citigroup Inc. began testing an ATM that would scan a customer’s iris and make four-digit access codes obsolete. Two years on, Citi has quietly shelved the project.

Among the reasons: the cost and complexity of collecting and managing millions of customers’ biometric data. A large database of biometric data is also particularly juicy target for hackers. Read more…

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How important is biometric verification for mobile payments?

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July 26th, 2017

The mass adoption of smartphones and consumers’ comfort with mobile technology is behind the steady growth in biometric technologies to support mobile payments. And according a few recent surveys, consumers are more than ready.

In a new survey from Viewpost, an electronic invoicing and payment company, 80 percent of the 1,000 U.S.-based consumers polled said they are in support of “futuristic” payments technologies and currencies including sensor fingerprinting, facial recognition, retinal scanning and voice control, as well as currencies like bitcoin. Read more…

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Five ways to unlock your smartphone conveniently

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July 25th, 2017

Punching a password or drawing a pattern are some of the commonly used methods used to unlock a smartphone. These are often time consuming and run the risk of a prying bystander finding out. There are various other convenient and secure ways in which you can unlock your smartphone. We take a look at some of them: Read more…

 

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How A Hollywood Special Effect Became An AI Banking Assistant

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April 28th, 2017

Banking Gets New Tools, New Players

Banks and FinTechs are rolling out several new technological banking solutions aimed at enticing a new generation of banking customers. With more millennial consumers joining the banking systems, companies are turning to the technologies this generation uses on a daily basis to help them deliver more modern banking solutions. From selfie authentication tools to emoji-based transactions to virtual assistants, the past few weeks saw several companies make new additions to the banking toolbox.

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Voice Biometrics Holds the Key to Improved Customer Experience

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April 26th, 2017

Despite the multiple channels, including apps, chat, and email, that consumers now use to contact companies, phone calls are still the number one way companies engage directly with their customers. But many aspects of phone interactions are not ideal. There are frequent difficulties understanding caller intent or accents and dealing with background noises, for example. One of the biggest pain points, both in terms of customer inconvenience and company inefficiency, is call initiation, when customers must identify themselves to be granted access to personal data. Asking for detailed information, such as social security numbers, birthdates, or even cumbersome passwords or PINS, is inefficient and annoying.

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Lloyds and Microsoft to pilot biometric logins for online banking

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April 26th, 2017

Major UK bank Lloyds has revealed that it is working with Microsoft on using the latter’s biometric security system, Hello, for online banking logins. Lloyds said this weekend it will run the service as a trial later this year, with a view to rolling it out for all customers afterwards. The service will work for customers logging into their Lloyds, Halifax and Bank of Scotland internet banking sites.

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