Remote Caller Authentication

There are many communication channels through which organisations’ face significant costs –  not to mention risks -in appropriately authenticating callers.  Remote channels, such as contact centres, who deal with huge volumes of faceless callers are looking for enhanced authentication solutions that will give their callers a better customer experience and provide the proper levels of secure authentication for both the caller and the company.

At OneVault, we provide both active and passive authentication solutions that will help mitigate the authentication risks, enhance the customer experience, improve security and confirm identity and – importantly – build a business case that is irrefutable.

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