Today’s biometric banking arena is a multifaceted and complex space, especially when observed from the consumer touch-points. Branches, ATMs, call centers, online portals, and mobile apps all offer the biometric experience in terms of security and convenience, thanks to fingerprint, voice, vein pattern, iris, and behavioral recognition technologies. Indeed, as or the writing of this article, there are probably more biometric modalities available to banking customers than there are channels through which they can bank. But it wasn’t always this way. Read more…