The Australian Taxation Office (ATO) has extended the use of voice biometrics technology to its mobile app in a bid to provide more consistent multi-channel experiences to citizens while boosting security and productivity.

The agency claims to be the first to implement a multichannel voice biometrics authentication process, which it says will improve the overall experience across its contact centre and mobile app for tax payers.

Already, more than 1.5 million people are enrolling a voiceprint, a process launched across the ATO’s call centre last year. The second phase of work has been focused on extending this use of voice authentication to online services accessible via mobile interactions. Read more>